Terms of service.

1. Product Description

Our Harakeke plant hair extensions are crafted with care and precision. While we strive for accuracy in product descriptions, natural variations in colour, texture, and length may occur due to the use of natural materials. These unique qualities reflect the authenticity of our products.

2. Payment and Pricing

• Prices are listed in NZD and include applicable taxes.

• Payments are processed securely through our designated gateway.

• Prices and promotions may change without prior notice.

3. Pre-Order and Delivery

• All hair extensions are made to order, with a processing time of 2–3 weeks to ensure the highest quality.

• Shipping times vary based on your location and shipping method. Tracking details will be provided upon dispatch.

• Customers are responsible for ensuring accurate shipping details. Ātaahua Beautiful Plant Hair is not liable for delays, lost, or damaged items during transit, but we will assist with resolving any issues.

4. Customs and Import Taxes

Buyers are responsible for customs duties or import taxes in their country. Please check these fees before purchasing, as we cannot accept liability for delays caused by customs.

5. Returns, Refunds, and Cancellations

• Due to hygienic reasons, we do not accept cancellations, returns, or exchanges for change of mind.

• Refunds may be considered on a case-by-case basis. Please contact us if you experience any issues.

6. Care Instructions

Proper care is essential for maintaining the longevity and quality of your Harakeke extensions. Please follow the care instructions provided.

7. Intellectual Property

All content, including images, text, and logos, is the property of Ātaahua Beautiful Plant Hair and is protected by copyright laws. Unauthorised use or reproduction is prohibited.

8. Privacy Policy

Your privacy is important to us. Personal information is used solely for processing payments, fulfilling orders, and providing updates on products and services.

9. Changes to Terms

We reserve the right to update these terms at any time. Continued use of our services constitutes your acceptance of any changes.

10. Governing Law

These terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

By proceeding with your purchase, you confirm that you have read, understood, and agreed to these terms.

11. Natural Product Disclaimer

Harakeke extensions celebrate the unique qualities of natural fibers, including slight variations in colour, texture, and length. These differences are part of their authenticity.

12. Contact Information

For questions, please contact us at kiaora@kimmaaka.com

By proceeding with your purchase, you confirm you have read, understood, and agreed to these terms and conditions. Thank you for supporting sustainable and natural beauty.